Allen Voivod

Lani Voivod, Co-owner and Ally in Possibility at Epiphanies, Inc.Can you possibly meet everyone you want to meet when attending a trade show, conference, or seminar?

Are there people you’ve never heard of, but if you had, you know you’d want to connect with them?

And what about the events you can’t attend personally? Is there a way to connect with other interested professionals, even if you’re stuck somewhere else?

You bet there is!

It’s through the Twitter back channel, and you can access it through the magic of the hashtag. Not hip to it yet? Lani can tell you everything you need to get started using them, and she can do it in less than three minutes flat. Don’t believe me? Here’s the proof, shot outside the Boston Marriott Burlington, after the Awareness/Exploring Social Media Business Summit in October 2011.

And if you can’t see Lani’s smiling face and expressive hand gestures on whatever device or platform you’re using to check this out, here’s the original YouTube link for you – thanks in advance for making the jump!

Paul Boynton, author of "Begin With Yes"Can you actually have real relationships with your Facebook Likers – and can you keep it up when your Liker base grows into the tens of thousands?

Paul Boynton, an award-winning human services CEO and author of “Begin With Yes” says – wait for it… – “Yes!” We’ve known Paul for a few years now, and his is a happily practical, action-focused positivity. Consider this: The Begin With Yes Facebook Page‘s “People are talking about this” interaction rate is nearly 3x higher than Dr. Wayne Dyer’s interaction rate, despite Wayne having 577,000 Likers compared to Paul’s 12,000. It seems Paul must be doing something right!

At a recent TEDx event Lani and Paul both attended, Lani asked Paul to share the secret of his Facebook Page growth, which he kindly did in this brief video.

If you’re reading this someplace where you can’t see the embedded video, a hop, skip ‘n click to our YouTube Channel will do the trick!

Christopher S. Penn of What Counts and Awaken Your SuperheroIt’s beginning to look a lot like planning season for businesses! With 2012 just around the corner, now’s a great time to start thinking about what you’ll be doing for your business or organization in the next 12 months, and how you’ll be able to track your performance at the end of next year.

Christopher S. Penn, the Director of Strategy at WhatCounts, knows a little something about that topic. More than a little something, in fact! So we asked him to boil down his best bit of advice and deliver it in less than two minutes. He rose to the challenge with this terrific riff on what he calls “Line of Sight” marketing metrics. This was first shared with attendees at the 3rd Annual “A-Ha!” NH Social Media Business Summit back in October, and now, we’re thrilled to be able to share Chris’ tips with you!

(If you can’t see the embedded video from wherever you’re reading this, just take a quick click trip to our YouTube channel to see it. And heck, why not subscribe while you’re there?)

BTW, this interview was recorded at Podcamp Boston 6 in September 2011, which was a fantastic event. If you’re anywhere near the area, we highly recommend checking it out next year!

Allen Voivod Explains Facebook EdgeRankGetting seen on Facebook is a fabulous thing, if you’re trying to get a business or an organization OUT THERE to your Ideal Audience. But how do you “get seen,” in a world of 800 million users and billions of pieces of content?

To start, you’ve got to get with the concept of “EdgeRank.” That’s the algorithm Facebook uses to sort through all that content and deliver the best, most relevant items into News Feeds around the globe.

It’s a complicated concept, but we’ve boiled down the essentials to a video that, in less than two minutes, has the power to change the way you’ve been using Facebook Pages for visibility and engagement.

And if for some reason you can’t see the embedded video, please take a quick link trip to our YouTube Channel to check it out at the source.

What are some Facebook content strategies that have worked especially well for you? Start a conversation in the comments and let us know!

What, exactly, did you “Agree” to when you clicked all those “I Agree” checkboxes and buttons just to get access to your favorite websites, apps, and social media platforms?

Lani Voivod and Lane SuttonSharing, privacy, and information control are one of the biggest areas of discussion in the brave new world of the Social Web, and to get a fresh perspective on it, Lani talked to digital native and online entrepreneur Lane Sutton. Lane, a 14-year-old who serves as a social media consultant for clients including an autism/special needs advocate and speaker, lawyer, realtors, a college counselor, and more, also speaks at events and workshops about a wide range of Internet-related topics, including privacy and online security.

Lani caught up with Lane at one of his recent speaking gigs, a session at Podcamp Boston 6 in September 2011. He shared three of his top tips for managing your own privacy in this video, originally recorded for attendees at the 3rd Annual “A-Ha!” NH Social Media Business Summit. And now, Lane’s here on the “A-Ha!” Blog to share those tips with you, in exactly 95 seconds!

If you can’t see the embedded video, please jump over to our YouTube channel to watch it there.

What are your best tips for maintaining online security and privacy? Leave a comment and let other readers know!

Super-targeted, visually appealing, and socially relevant. That’s the power of Facebook Ads in a nutshell. Tried ‘em yet? Share what works for you in the comments below!

Need to know more about them? You’re not alone. What we’ve noticed over time is that a lot of the info about Facebook Ads out there falls into one of two categories: Success stories told after the fact, or hypothetical “101″ scenarios. So we’re going to bridge that gap here, and pull the curtain back on a campaign we just started for our 3rd Annual “A-Ha!” NH Social Media Business Summit (NH’s largest social media conference), taking place 10/27 at Gunstock Mountain Resort in Gilford.

EXPERIMENT TEST PLAY

If you run ads – on Facebook or anywhere else – it’s in your best interest to play with different versions to see which one knocks it out of the park. Facebook makes it super-easy to do this! After you create the first ad of a campaign, use the “Create a Similar Ad” link. You then start your second ad with an exact copy of the first one, ready to be tweaked for testing. Umm, playing.

Here’s a shot of the four ads we created to run on Facebook for the next two weeks:

Playing With Facebook Ads for the 3rd Annual "A-Ha!" NH Social Media Business Summit

5 TESTABLE PLAYABLE ELEMENTS

There are four up-front elements with which you can play, and one big background area. Here’s how we’re doing it for this campaign:

1. Headline. 25 characters, not a lot of room to work with. We’re looking at three hot buttons – the desire for belonging, self-achievement, and the nurturing response – and one without that’s purely informational.

2. Image. In this case, we’re holding the image constant across all four ads, so the differences in performance will not come as a result of the image. For your own ads, play with images and other things you might not have considered: Borders, photo treatments (i.e. sepia, black & white), and stylized text where the image would otherwise go.

3. Body copy. We’re playing with four different body copy versions here. To run a strict test, we could have kept these constant across all four, so that we’d know it was the headline specifically that caused the different responses. In this case, though, we’ve written the body copy to be consistent with the hot buttons in the headlines, so that’s what we’re REALLY playing with. We’ve also introduced elements of scarcity (i.e. sell-outs), urgency (tickets going fast), and additional value (i.e. 50% off).

4. Social Proof. If you advertise something that exists on Facebook, you get the option to do a Social Ad. Those are the ones that say “John Smith Likes Epiphanies, Inc.,” or “Jane Jones Is Attending.” And you think, “Hey! John likes it, and Jane’s going, so I should too!” For our ads here, we’re sending people out of Facebook, to our Eventbrite registration page. So we don’t get the social option.

5. Targeting. This is the “big background” piece I mentioned earlier. Age, gender, location, interests, education, work, connections, relationships, languages – all of these aspects of a person’s life are fair game for advertisers!

You see four ads above, and we’re actually running them in front of two sets of people, so it’s eight ads in total. The first set of four are running to an estimated 23,000 people: Age 24 and up, in New Hampshire, who fall under the “Small Business” Broad Category Targeting area of Facebook. The second set of four is running to an estimated 3,000 people: Age 24 and up, in New Hampshire, who are already Likers of our own Facebook Page or of the NH Division of Economic Development’s Facebook Page.

BUT IS IT WORKING?

Webtrends reported overall campaign performance showed average clickthrough rates of 0.063% in 2009 and 0.051% in 2010. If you start dropping below those numbers, its time to reconsider your ad! Even for the most effective ads, you’ll probably see their performance drop within a week, so be ready to play with new ideas.

And don’t forget to track the action on the other side! You may be getting clickthroughs to your Page, but are people actually hitting the “Like” button? Or in our case, will these ads drive registrations for our event?

We’ll let you know how it goes. In the meantime, we’d love to hear from you. Which ad do YOU think is going to be the best performer? Or would you write a whole different ad? Let us know in the comments!

About the “A-Ha!” NH Social Media Business Summit

The 3rd Annual “A-Ha!” NH Social Media Business Summit isn’t just a social media marketing and networking conference for New Hampshire professionals. It’s a full-day ADVENTURE…in big ideas, best practices, bold action, boundless opportunities, and the power and possibilities of collaborative karma.

You’ll hear speakers from Microsoft, Constant Contact, Meltwater Group, and more. You’ll learn how to expand, engage, and LEAD with video, email, and mobile marketing, blogging, Facebook, Twitter, LinkedIn, Google+, geotargeting, and hyper-local search. Plus, you’ll see how connecting with influencers, partners, and your ideal audience is easier and more effective than ever before. Get your early bird tickets now – they’re 50% off and they’re going fast!

Greased Pig Contest, Houston, indiana by Ken Ratcliff (CC BY 2.0)

Trying to get a handle on using Facebook for your business? Facebook has once again made that a slippery proposition with the changes rolled out this month. The “new” Facebook, if you will, reacts to the increasing awareness that people are not only spending a lot of time on the site daily/weekly/monthly. They’re spending a significant part of their entire lives on Facebook – whole years and (soon) decades. Facebook is now becoming the active recordkeeper of our real-life and virtual personal history.

How Businesses Play in People’s Lives

Consider these three eye-opening Facebook details from Matt Peters of Pandemic Labs, shared at Podcamp Boston 6 last weekend:

  1. Approximately 5% of all your Likers ever come back to your Facebook Page, Wall, or customs tabs after they officially “Like” it. The other 95%, if they ever see you again, will see you in their News Feeds. But…and this is a BIG but…
  2. Based on Pandemic’s data, only between 1.5% and 7% of your Likers ever have a given Page update render in their News Feeds. Yes, you read that right. Each update you post is only being rendered in the News Feeds of 1.5% and 7% of your Likers.
  3. Because of EdgeRank – Facebook’s algorithm for determining what shows up in people’s News Feeds - your business has to be posting compelling content that gets Likers to interact: To Like, Comment, and Share. If your content doesn’t do that, your business is going to essentially disappear on Facebook. Simply put, if you can’t be seen, then you’re invisible.

That said, business still has a play at the party, because Facebook – like Google before it – needs advertising revenue. Advertising, as we all know, is the classic form of interruption marketing, barging its way into the middle of whatever we’re already doing. Facebook advertising is no different, but it provides an opportunity that other forms of interruption marketing don’t.

Interaction Marketing

If getting your audience to take action is key – and really, when has that ever NOT been the case? – then the advertising you do on Facebook must be designed to get people to take a low-risk action. Yes, the click on your ad is that, but I’m talking something more.

A really simple example of this comes from Nick Unsworth, who ran an ad not too long ago that said, “What do you think of my Facebook Page?” Not just driving the click, but also inviting an opinion to be shared – an interaction, which is key to visibility inside Facebook.

He reported it as being 12% more effective than other ads he ran, which is a big difference in the Facebook ad world. Any ad world, for that matter.

This is your key takeaway: Whatever you’re doing on Facebook for your business, do something that drives interaction. In fact, do everything that drives interaction.

What’s your take? What else is working for you on Facebook? Share and share alike in the comments. Thanks!

What to Do About Negative Business Comments on Social Networks

Do YOU like it when someone says something bad about you?

Of course not.

Is it worse when someone chooses to say that something bad in public, rather than privately to you?

Oh yes, definitely worse.

And if it’s about your business, your brand, your products, services, staff, shipping, or even the customer service experience?

I hate that. BRING IT ON!

Well, kind of. I mean, nobody really WANTS people to come out of the woodwork only to slam them and their work. But quite a few professionals are still using their fear of bullies, ankle-biters, and people with genuine gripes to justify staying on the social media sidelines.

One of the Most Common Social Media Questions

In just about every Q&A session during a workshop, presentation, seminar, or speaking engagement I’ve delivered, there’s been a question about what to do about the Negative Nellies in the social space. If you’re wondering about this too, take 90 seconds out of your day to watch the video linked below.

In 3 Responses to Professionals Who Fear Complaints on Social Channels over on our YouTube channel, you’ll talk a walk down the hall at the New Hampshire Institute of Politics while I share the three things I say about social media fears like this.

1. They’ll Say It Anyway

If people want to say bad things about you – justified or not – they’re going to say those bad things regardless of whether you’re on Facebook, Twitter, YouTube, Google+, or any other social channel. So don’t use that as an excuse to stay off social channels!

2. Home Field Advantage

If people ARE going to say something bad, why not have them say it where you can show the rest of your interested audience how you deal with situations like that? After all, business is never perfect – there’s always going to be a hiccup someplace. If you show your customers, clients and prospects you handle such situations with class, grace, and compassion, it turns from being a negative to a positive. As Richard Bach once said, “There’s no such thing as a problem without a gift for you in its hands.”

3. Superfans to the Rescue

As you build up your social audience, the people who love, love, love! your biz and brand will jump to your aid when the naysayers start piping up. That’s an even more powerful plug for your business! When your audience starts to hear these voices more often, too, not only will that help your ROI over the long haul, it’ll also help customers “on the fence” with you to feel more comfortable reaching out with questions, and strengthening their ties to you.

So don’t be afraid, though the baddies may lurk in the shadows. Hold your head up, get your mission out there, get engaged, get messy, and get into the real-life living of the social media realm.

Have you already encountered negative feedback on social media? How have you handled it? How did it turn out? Let us know in the comments!

For one of our clients, offline networking by the president of the company was the top source of business revenue, above all other marketing activities. That client is now exploring the online social networking waters, and I took a break between sessions of a “When Disaster Strikes” workshop (part of a statewide series sponsored by the USDA and the NH Division of Economic Development, at which we were co-presenting) to talk about that, and about how the value of a network extends beyond making money, with the potential to affect whether your business can survive a disaster or will be shut down by it.

(And if you’re seeing this on Facebook or elsewhere with the embedded video stripped out, our friends at YouTube would be happy to share the quick video for you.)

Thanks for watching! :)

Comin’ at’cha from beautiful Baltimore, Maryland! Here’s Allen with a tip for making the most of your trade show or conference attendance and/or exhibition. Hey, it’s a big expenditure, you might as well make the most of it, right? Right. Watch it here, or for those of you seeing this post on Facebook with the video stripped out, just head right here for the 1-minute tip that could open the door to an easy year’s worth of content for you.

In a nutshell: Lots of small business owners and bigger business marketing folks have challenges when it comes to creating content for their social media channels. In a world where straight marketing/advertising/sales messages have to be dialed back volume-wise, in favor of relationship-building content, some professionals don’t always know what to talk about, if they’re not just promoting their products and services.

You meet so many people and learn so many new things at trade shows and conferences, you could use that opportunity to plot out an editorial calendar for as much as a full year – until the next year’s conference or trade show! Trends, research, themes, experts, frequently asked questions…all of these and more are available to you at a big industry event.

If you go into the event with the idea of formulating a content calendar for your social channels, the task of figuring out what to share on a daily or weekly basis on your social channels becomes a breeze.

In fact, we bet some of you reading this have already done this yourselves at some level – used what you learned or discovered at an industry event to fuel your content marketing. Please share what’s worked for you in the comments field!